Returns and Refund Policy

If you Return your item(s) to us within 28 days of receipt, in unsoiled, undamaged and unused condition, we will happily Refund or Exchange them for you. This includes all tags still being attached and returned in the product packaging in which the items were sent out in. Please do not apply postal stickers directly on to the product packaging. E.g, footwear boxes, rug bags etc. In the event of these terms not being adhered to, we may be forced to deduct from your refund.

Refunds within the statutory period are made in line with the Consumer Contract Regulations.

Sale items are non returnable. 

Please send all Returns to:  College Farm, Fitzalan Road, Finchley, London, N3 3PG

It is essential that you include a covering note with your parcel, telling us:

Your Original Order Number,

Your Name and Contact Phone Number,

Whether you would like a Refund or an Exchange (and what you might require in exchange).

We strongly advise customers to obtain proof of postage from the delivery company you choose to use, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation directly from the delivery company. Return costs will be covered by the buyer.

Exchanges
Exchanges are subject to stock availability. Please call 0208 349 0690 for up to date stock

For Exchanges, payment for postage will be required in advance via debit or credit card to cover the new Outbound postage. The cost will usually be the rate of the Original Postage Cost. Please E-Mail info@college-farm.co.uk if you have any queries regarding exchange postage costs. Payment of a standard delivery charge of £4.95 will be required to send you your replacement item(s).

Incorrect/Faulty Items
If you think you have received an incorrect item, faulty item or have items missing from your delivery, please contact us by E-Mailing info@college-farm.co.uk . In regards to incorrect/missing items, this needs to be within 3 days of receipt of delivery. We will then be able to advise on the best way to proceed. Usually, this will involve the item being returned to our Returns Department for Inspection and verification of the fault prior to dispatching any replacements or issuing any refund.  We regret that we are unable to issue any replacements or refunds until we have verified the fault.

Please do not return any incorrect/faulty items without having contacted us first on info@college-farm.co.uk We know dealing with a faulty item can be an annoying inconvenience for you, so please be assured that our team are here to help you and always aim to resolve issues as quickly and easily as we can. Often the judgement of faulty items lies with the supplier/manufacturer, so time must be allowed for their assessment and report so we can then move forward and resolve the issue.

Where incorrect or faulty items are verified, College Farm will usually arrange postage for the return of the item(s). We will also cover outbound postage costs of any replacement goods required.

Other Returns Information
In order to minimise potential fraud, all refunds will be made via the original payment method. Refunds may take up to 3 working days to appear back in your account.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

College Farm retains the right to refuse any request or order made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Cancellation

Customers have the right to cancel under the Consumer Contract Regulations in addition to our Returns Policy. When customers have received goods that they need to cancel under the Consumer Contract Regulations, we require the Goods to be returned to us prior to any refund taking place. The cost of the return shipping must be paid by the customer.

Pricing and Availability

Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. Only one promotional discount code can be applied to an order.

Payment

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the UK and Ireland. . Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

The conditions of use relating to any discount code will be specified at the time of issue.

Payments only accepted in GBP.